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Confirmit Announces 2014 Best Use of Feedback Solutions ACE Awards Winners

Organisations recognized for outstanding use of feedback to drive positive business results

London, UK, New York, NY and Oslo, Norway: 14 May 2014Confirmit, the leading global solutions provider for Customer Experience, Employee Engagement and Market Research, today announced the winners of the 2014 Confirmit ACE (Achievement in Customer Excellence) Awards for Best Use of Feedback Solutions.

The Best Use of Feedback Solutions Awards are presented in addition to the annual Confirmit ACE Awards. They recognise the organisations that best use feedback solutions to drive positive business change, enhance processes and increase Return on Investment.

The following companies are the winners of the 2014 Confirmit ACE Awards for Best Use of Feedback Solutions:

  • Siemens Industry, Inc.
    Winner, Best Use of Feedback Solutions for Voice of the Customer
    , acknowledging the organisation that best uses its feedback solution to capture, analyse and respond to customer feedback to improve the customer experience.
  • AIG Asia Pacific
    Winner, Best Use of Feedback Solutions for Voice of the Employee
    , acknowledging the organisation that best uses its feedback solution to capture, analyse and respond to employee feedback to improve the employee experience.
  • SimplexGrinnell
    Winner, Best Use of Innovation in Customer or Employee Engagement
    , acknowledging the organisation that has shown the greatest innovation in the application of its feedback solution to strengthen customer or employee engagement.
  • RONIN Corporation
    Best Use of Insight through a Market Research Agency
    , acknowledging the organization that has made the best use of insight gathered from Market Research to improve processes or drive business change.
  • Best Buy Co., Inc.
    Winner, Best Use of Feedback Solutions to Drive Overall Business Impact
    , acknowledging the organisation that best uses its feedback solution to listen, analyse and act upon feedback to achieve business results, improve business processes, or institute change.
  • 21st Century Insurance and Infor
    Joint winners, Best Use of Feedback Solutions in the Contact Centre
    , acknowledging the organisations that best use their feedback solutions to listen, analyse and act upon feedback to improve contact centre operations and results.

"The winners of the 2014 Best Use of Feedback Solutions ACE Awards have all demonstrated that they are using feedback in a wide variety of ways to enhance business processes and improve the customer or employee experience," said Henning Hansen, President and CEO of Confirmit. "We're delighted to work with such innovative organisations, all of whom have shown their commitment to using feedback solutions as an important tool in driving positive business results."

There were so many strong contenders for this year's Confirmit ACE Awards for Best Use of Feedback that Confirmit also announced Honourable Mentions in each of these categories:

  • ANSYS, Inc. and The Hanover Insurance Group
    Best Use of Feedback Solutions for Voice of the Customer

  • BNSF Railway and Philadelphia Insurance Companies
    Best Use of Feedback in the Contact Centre

  • ITV
    Best Use of Innovation in Customer or Employee Engagement

  • Survey Sampling International with partner Epiphany RBC
    Best Use of Insight through a Market Research Agency

  • EarthLink
    Best Use of Feedback Solutions to Drive Overall Business Impact

All Best Use of Feedback companies are also winners of 2014 Confirmit ACE Awards; the 2014 Confirmit ACE Award winners were announced on May 8, 2014.

-ENDS -

About the Confirmit ACE Awards
The ACE (Achievement in Customer Excellence) Awards program was established in 2005 to recognise outstanding achievement in customer satisfaction. Receiving a Confirmit ACE Award is a distinct honour that demonstrates both rigorous application of customer feedback processes and outstanding performance as measured by those processes.

All Confirmit customers are eligible for Confirmit ACE Awards for their company, business units, or segments of a business. To be eligible for a 2014 Confirmit ACE Award, organisations must have conducted one or more Voice of the Customer surveys between January 1, 2013 and December 31, 2013, and must have met a range of qualitative criteria based on recognised industry best practices. For further information, please visit http://www.confirmit.com/community/ace-awards.aspx.

About Confirmit
Confirmit is the world's leading SaaS vendor for multichannel Voice of the Customer, Employee Feedback, and Market Research applications. The company has offices in Oslo (headquarters), Chengdu, Cologne, Grimstad, London, Moscow, New York, San Francisco, Vancouver, and Yaroslavl. Confirmit's software is also distributed through partner resellers in Madrid, Milan, Salvador, Sydney, and Tokyo.

Confirmit powers Global 5000 companies and Market Research agencies worldwide with a wide range of software products for feedback / data collection, panel management, data processing, analysis, and reporting. Customers include Aurora, British Airways, Cross-Tab, Dow Chemical, Farmers Insurance, GfK, GlaxoSmithKline, GMO Research, JTN Research, Keep Factor, Morehead Associates, Nielsen, Research Now, Swapit, Swisscom, Symantec and The Wellcome Trust. Visit www.confirmit.com for more information.

Media Contacts:
Andrea Burton
Indigo River
[email protected]
T: +44 (0)1985 850320
M: +44 (0)7796 368669

Melanie Oxford
Indigo River
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M: +44 (0)7515 632065

Source: RealWire

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